1. The Benefits of Gathering Feedback From Students
2. The Importance of Student Feedback in Online Classrooms
3. Sample Program Evaluation Survey Questions
4. Program Evaluation Survey Template
5. Tips for Collecting Feedback
6. How to Utilize Survey Feedback
Feedback from students is an invaluable resource universities and colleges can use to enhance their programs and operations. Course evaluation surveys are one method to collect this information regularly. The quality of your survey questions impacts the usefulness of the data you collect. Creating thorough program evaluation questions for students can help you make informed decisions and improvements.
This guide will explain the importance of student feedback and how to frame your survey questions to get a complete picture of the student experience.
Colleges and universities can use data to drive positive changes and achieve institutional goals. By consistently collecting and analyzing student feedback, administrators can make informed decisions to improve student outcomes. From retention rates and student performance to the quality of professor instruction, data is vital to making crucial improvements.
Collecting large volumes of data is key to discovering relevant patterns and relationships that reflect your operations. Data from college course feedback forms can provide a comprehensive view of student performance based on their classroom experience. Student insight is a valuable tool to inspire beneficial changes that you may not have realized otherwise. It’s crucial to survey students from their first interaction with your institution until after they graduate.
The mission of all colleges and universities is to provide students the support they need to improve and expand their knowledge. As the direct recipient of instruction, students have an invaluable perspective on the quality of their education. They can provide valuable insight to help faculty, staff, and administration address challenges and improve operations. Their opinions can help you determine which programs are successful and which ones need improvements.
Collecting student feedback is also valuable for the students themselves. Students who feel like their input matters experience greater self-worth, engagement, academic motivation, and sense of purpose. You can harness the power of student voices to improve their academic outcomes and the success of the college or university as a whole.
While most students have strong opinions about their experiences, they often lack the opportunity to share them. Academic program evaluation questionnaires allow students to provide their honest feedback under the protection of anonymity. Course evaluations gather crucial information and ideas that professors and administrators can use to improve their academic programs.
Student surveys are beneficial to colleges and universities because they can help:
At a higher education institution with thousands of students, it’s challenging for administrators to continuously monitor every student. Professors interact with their students throughout the week, but even they don’t have access to insider information. Some students feel uncomfortable revealing personal information or asking for help in person.
Surveys give these students a voice, allowing you to identify struggling students who are too nervous to reach out using other means. This way, you can uncover issues before they grow into major problems, and reduce your institution’s overall risk.
Measuring program effectiveness with surveys can help you create meaningful goals that significantly impact students. Because they have firsthand experience with the curriculum, students are often the best critics of course quality. Their perspectives can drive positive changes for the entire college or university. Customizing your programs to meet your student’s needs helps ensure they have the best experience and education possible.
Higher education institutions receive limited funding to cover all their expenses. Survey feedback allows colleges and universities to identify which programs and activities are the most important to students so they can plan their budget accordingly. It also helps administrators identify students’ need for grants and other financial resources.
With the rise of the internet and social media, colleges and universities work hard to maintain a positive public image. Listening to student feedback from surveys can help you manage potential conflict before it becomes a public issue. It also helps administrators recognize the key values and opinions of the student population to respond better to their concerns. Offering students real solutions to their problems shows that you listen to their feedback and value their perspective.
Program evaluations are even more crucial for online educators who have minimal interaction with their students. When the coronavirus pandemic began, many professors found themselves teaching online courses for the first time with minimal training and support. Student feedback helps instructors adapt their traditional courses into an enriching online curriculum for their remote students.
Surveying students in online classrooms can help you adjust your course design to meet their needs. You can ask about their learning-style preferences and which activities and assignments were the most helpful. You can also ask questions to help you improve the structure and organization of your course.
Online instructors must design their classes much differently than professors teaching traditional college courses. Professors who receive regular and effective feedback in their online classroom can adjust their approach to create a better student experience.
Colleges and universities are constantly striving to improve their programs so they can attract more students in the future. Student surveys are just one way higher education institutions can gather feedback to help them achieve this goal. Program evaluations can help administrators identify strategies to boost student retention and graduation rates. This information also helps them make decisions that promote student success and enhance the institution’s reputation.
With feedback that guides courses, the students enrolled in these programs can achieve higher performance and enjoy the benefits of their success. The quality of the program impacts the education that students receive. Collecting course feedback helps improve program effectiveness, which in turn helps students reach their educational goals.
A program evaluation survey is an instrument you can use to gather valuable data to solve challenges and guide your decision-making. You can customize your program evaluation survey questions to collect specific information that helps you reach your objectives.
There are five key topics you should always include to help gain comprehensive insights. You can use these topics to create a template for your program evaluation questions.
The strategies an instructor uses to teach the course material will directly impact student success. Survey feedback can help instructors adjust their curriculum to improve student outcomes. You can ask questions like, “Did the instructor present the course material in an interesting way?” Then, follow this question up by asking for examples.
When instructors hold their students to high standards, they achieve greater academic success. It shows that their instructors believe in their ability to accomplish challenging tasks. Ask questions to ensure that instructors are enforcing rigorous expectations. For example, “What level of effort did you put forth to advance your learning in this course?”
It’s also important to make sure that instructors clearly communicate their expectations to students, as unclear standards can make it difficult for students to succeed. Ask whether students understood what their instructor was looking for in assignments and class responses to find out.
Students perform better in a learning environment with respect, inclusivity, and fairness. Survey your students’ perception of the classroom climate and make changes if necessary. You could ask, “Did you feel comfortable sharing your opinions in class?” Be sure to ask why or why not to facilitate change.
When students are engaged in their courses, they are more likely to get good grades, attend class, and stay enrolled. You can measure student retention risks by asking questions about classroom engagement. For example, “Did you consistently participate in class discussions?”
Students who form a relationship with their instructors tend to achieve higher academic success. They feel a greater sense of belonging and are less likely to drop out of school. Measuring student-teacher relationships with survey questions helps determine the strength of personal connections in the classroom. You could ask, “Do you feel the instructor cared about your progress and success?”
While program evaluation questionnaire templates can provide formatting and topic ideas, you should choose questions tailored to your unique goals. Watermark Course Evaluations & Surveys allows you to easily create, report, analyze, and share data across your institution. Our software helps colleges and universities capture and analyze student feedback to fuel decisions.
Asking the right questions is crucial to collecting actionable feedback. Your program evaluation survey should gather information about the instructor, materials, structure, and other aspects of the course.
These survey questions can help you determine how effective each area of your program was.
Every course should serve a clear purpose in its degree program, whether that’s preparing students to take higher-level courses or teaching them valuable job skills for entering the workforce after graduation.
Some questions to ask include:
A strong instructor is often the biggest factor in student satisfaction. Try to get a comprehensive view of an instructor’s effectiveness with questions such as:
It’s difficult to expect students to understand the course material if they’re using outdated or inadequate resources. When writing your survey, try to gather information about what made a resource good or bad with questions like:
Course assessments help instructors understand whether students understand the material, which can help them adjust their teaching strategies to be more effective.
These questions can help faculty determine whether their assessments accurately reflect student learning:
Improving student engagement and satisfaction can help you boost retention rates by keeping students interested in continuing their education.
To understand student engagement, ask questions about their behavior, such as:
To gauge student satisfaction levels, ask for their opinions about what they learned. Examples of good questions include:
Continuous improvement questions help you improve more than just an individual course — they provide valuable feedback for entire programs, departments, and institutional initiatives.
Some examples include:
On a scale of 1-5, how interested would you be in a course about a similar topic? ution. Our software helps colleges and universities capture and analyze student feedback to fuel decisions.
What changes would you suggest to improve this course?
How did you hear about the course?
Getting feedback from students in higher ed can be challenging. Your questionnaire’s length, style of questions, format, and delivery of the survey can impact the response rate and quality of feedback you receive. The following tips can help you improve your course evaluation process:
Asking students to complete an optional survey on their own time will likely have unsuccessful results. Most students may forget or choose not to do it. Giving students time to complete the survey in class can yield a much higher response rate. Most students are happy to take a break from course material to answer a few questions. It only takes 10-15 minutes away from class to collect information that can significantly impact the success of your curriculum in the future.
Students are more likely to provide feedback when they feel like their opinions matter. In the weeks leading up to the survey, explain the importance of their input and how you will use it to make improvements. Share examples of how course evaluations have made a difference in the past.
Give students an incentive for completing the questionnaire. Offering bonus points is an easy way to increase participation significantly. Setting a target response rate for the entire class may encourage an even higher response rate. For example, you can give bonus points if the class reaches 80% completion. That way, students will encourage their peers to finish the survey so everyone can receive the reward.
In case students missed your discussion on the importance of student feedback, be sure to include the purpose of course evaluations and the value of their responses at the top of your questionnaire. Explain how their feedback will help other students, faculty, and the institution overall.
A course evaluation survey aims to collect actionable feedback you can use to make improvements. Asking specific questions for program evaluation yields helpful information you can use to achieve this goal. For example, rather than asking, “Did the instructor cover the objectives of this course thoroughly?” you could focus the question on one specific objective at a time.
Closed-ended questions have a preselected bank of answers, like multiple choice or true-false questions. Open-ended questions allow the respondent to write their own feedback. While closed-ended questions make it easy to compare large volumes of data, open-ended questions collect detailed insights and opinions from your students. Using a mix of both can help you collect comprehensive feedback in one short, simple survey.
The Likert Scale is a format for scaling survey questions to determine the respondent’s attitudes, values, opinions, behaviors, or experiences. A Likert scale question starts with a statement, followed by a five- or seven-point ordered scale of potential answers. You can frame a Likert scale with various response options to measure levels of agreement, importance, satisfaction, difficulty, and many other perspectives. For example, if you’re using a five-point Likert scale to measure levels of agreement, the question would appear like this:
The syllabus accurately reflected the course content: Strongly disagree, Disagree, Neither disagree or agree, Agree, Strongly agree
Framing your program evaluation questions with the Likert scale allows students to provide a more detailed response than having only two options. It also helps reduce measurement errors when respondents must choose from the available answers, even if they disagree with all of them. Likert scales allow for degrees of opinion for more accurate data that’s easy to analyze and understand.
Leading questions use biased language that may cause students to answer in a certain way that may not reflect their genuine opinion. These questions often sway the respondent to provide feedback that aligns with the goals of the survey creator. Leading questions will skew your results and negatively impact the accuracy of your data.
It’s crucial to phrase your questions with neutral language to elicit honest and valuable feedback. For example, instead of asking, “How much did you enjoy this course?” you could ask respondents to rate their satisfaction in the course using a Likert scale.
Demographic questions can be valuable in some circumstances. However, when it comes to student surveys, it’s best to ask as few as possible. People value their privacy and confidentiality and have become increasingly hesitant to reveal personal information. Demographic questions may stop students from completing course evaluations, fearing their responses will reveal their identity. Accordingly, remove any irrelevant demographic questions from your survey.
When creating your program evaluation survey questionnaire, make sure it doesn’t get too long. Surveys that are longer than 10-15 minutes may overwhelm your respondents and could degrade the quality of their answers. Choose the most important questions that will provide valuable insights. Shorter surveys tend to have higher completion rates and higher-quality feedback.
Once you’ve successfully collected student feedback, it’s time to take action. Higher education institutions can utilize survey data to achieve the following goals:
Using digital course evaluation software to streamline the survey process can help you save time and money. With Watermark, you can create, deliver, and analyze program evaluation surveys with one comprehensive program. Our Course Evaluations & Surveys solution allows students to provide valuable feedback from their computer or mobile devices in real time. The program combines hundreds of surveys into one centralized report that instructors can access immediately. Plus, our software integrates seamlessly with your existing learning management systems without disrupting your current operations.
Take advantage of student feedback in an organized and streamlined way with Watermark. Request a demo today to experience our convenient solutions for yourself!
