With Watermark, you never walk alone. Many of us have worked in higher education, so we understand your goals and know what it takes to get the job done. That’s why we give you unprecedented levels of access to project managers, consultants, and experts so success is a foregone conclusion.
Watermark’s client experience team is dedicated to your success. Our proven methodologies get you up and running quickly and focus on the foundational skills you need to meet your goals. We work together to create a seamless experience from start to finish.
The implementation of your Watermark software is time-boxed and outcome-focused. Your Project Manager and Product Consultant guide you through implementation, training, and best practices, and offer time-tested strategies that support business process improvement and set you up for success using your Watermark tools. Our phased approach is tailored to your strategic goals and focused on finding ways to align with effective processes you already have in place, while identifying opportunities for both quick improvement and long-term progress.
Once you’re up and running, Watermark offers an array of post-implementation services to support your school’s strategic plans and make sure your process improvement initiatives are a success. These include:
What are the chances that you’ll have a change in leadership, team members, priorities, or the weather? Change is inevitable, so Watermark helps you plan ahead with services that help you stay on track to reach your goals. Here are a few of our most popular offerings.
All Watermark education technology service packages include an Annual Technical Review, a dedicated Product Consultant, and a block of annual service hours. Packages can be customized to fit, and we work with your team to find the right combination of services and support to keep you on the path to continuous improvement.
Recommended for all clients to keep up with new features and best practices. Supports a staged rollout of the system, with ongoing training for new modules.
Best for larger institutions to support annual faculty training, for those seeking accreditation within one to two years, and schools with minor change initiatives.
Best for large institutions and schools with major change initiatives, changes in leadership or administration, and those that need annual training for faculty and staff.
